10 Easy Tips To Make Your Garden Center Visit More Enjoyable

When you work in a retail environment, you come across a lot of different customers. Some people are friendly and want to chat with you while others are distant and seem to only have one thing on their minds — buying.

Because of this, you need to develop the ability to read people. And, knowing how to handle your customers is essential. Especially if you have a retail environment where people come in and out all day long. These tips can help you make your customers feel welcome and comfortable, as well as help them leave your store with a great impression of your store. This is especially important if you have a garden center where people are going to be spending a lot of time and money. Here are 8 tips that you should keep in mind when you have a new customer in your garden center:

Be friendly and smile

The first thing you should do when a customer enters your store is to be friendly and smile. This will make them feel welcomed and this is the best way to get them interested in your products. Smiling also creates a good first impression!

Say “Hello” and ask how you can help

When someone enters your garden center, you should always say “Hello” and ask how you can help them. It helps set the tone of the visit and lets them know that you are interested in helping them.

Be knowledgeable about the plants you’re selling

The most important tip for selling plants is to make sure that you are knowledgeable about the plants. You want to make sure you know as much as possible so that your customers feel like they can trust what you’re telling them. If a customer has a question and they ask, it’s important that you have an answer without hesitation.

This will also help in cases where people come in with common questions. For example, if someone comes in and asks about roses, be able to tell them what type of rose is best for the time of year and why. This way, the customer walks away feeling like you know what’s going on. They may even show off their new plant to their neighbor or friend because they felt confident in your product knowledge.

Put the garden center sign out at the entrance

A lot of people will enter your garden center without realizing what type of store it is. This becomes especially true when you have a garden center that has several different sections, such as plants, trees, flowers and more. Make sure to put the garden center sign out at the entrance so that people know they are entering a gardening store. This can also help guide people to their desired section quickly and easily.

Have a sense of urgency

Customers want to feel like they’re the most important person in the store. It’s your job to make that happen. These tips should help you become more intuitive about your customer and when they want to be helped.

Sometimes customers might not need any help but just want someone to talk to for a minute or two. They might be waiting for their spouse, friend, or child and just need someone to chat with while they wait. Other times, customers will come in looking for something specific and they need help finding it. And, if you have a new customer who is interested in something specific, don’t try to sell them on other items that are similar. Help them find what they came in for first so they leave satisfied and come back again later.

Stay away from selling pressure

When people come into a garden center, they want to explore the expansive area and find something that’s interesting to them. They don’t want to feel like they’re being pushed into buying something. This can be accomplished by staying away from hard-sell tactics. You should answer any questions or concerns they have with patience, and never make them feel as if they are inconveniencing you.

Wrap up your visit with a handshake

No matter if you’ve just met a customer or they’ve been shopping in your garden center all day, end every visit with a handshake. A handshake says that you care. And it can make someone feel more connected to your business.


With these easy tips, your next garden center visit will be more enjoyable and you will enjoy a smoother shopping experience! Happy gardening!

This article is provided by https://www.gardencentreguide.co.uk/chains